Business Issues Blog

One of the coolest parts about about my job is the fact that I am always up to speed on the latest and coolest stuff in the world of search, social media and things of that nature. Over the course of the past decade, there have been no shortage of things to keep my eye on. That’s one of the cool parts of my job. What makes it interesting however is not necessarily the emergence of these new tools and/or technologies but how they end up being used. More WebProNews Videos I’ll give you an example. A couple of weeks ago at SES Chicago, our own Abby Johnson had a chat with Liana Evans about the concept of ‘ghost tweeting’. Ghost Tweeting is the practice of having multiple people twittering on the same account. Earlier in the year, Guy Kawasaki kind of got the search marketers buzzing about this a little bit at SES New York when he admitted he employs people to post updates on his Twitter account. So you have Twitter, growing like crazy, immensely popular… then you have marketers like Kawasaki doing something a little differently with it. What happens? Well, it doesn’t take long before people start to point and say things like; ‘he’s doing it wrong’ or ‘that isn’t how you’re supposed to use it’ and when folks really want to climb up and stick a flag in that moral high ground, they question the ethics. They’ll call it unethical. They’ll call it amoral. Why, I have no doubt that a few of them will even say it’s contributing to global warming. The nerve of this guy… um, Guy. Twittering in such a way. It’s unnatural. Now on the one hand, I can’t argue the rationale used when critics will say: it has his name on the account. It has his picture on the account. Therefore people assume that he is actually doing the talking. True, true and true… but so what? If you follow Guy, do you follow Guy because, gosh, he’s just so awesome and having a look at what he’s thinking every hour or so is just the high point of your day? Or, do you follow Guy because you like the articles, ideas and links he posts? I suppose if your Guy following is a product of the former, then, yes, you might reasonably be expected to feel somewhat disillusioned to learn that his hand may not be directly on the wheel of some of those updates. Then again, if this is the case, I would submit that you might need to talk to someone about adjusting your meds. Here’s a little revelation for you: the people you follow on Twitter are not your real ‘friends’. They are people who feel like they have something interesting (or not) to say and that somewhere someone might find what they have to say interesting enough to read it. That’s it. Twitter ethics? Please. Morally responsible Tweets? I mean really people. I follow Kawasaki myself and have no problem suggesting you do too because he frequently has updates I find interesting for some reason or another. Does it matter that he isn’t personally type or even find the updates? Not to me. Not even a little. He is employing people to Twitter things on his behalf and I assume, if nothing else, if they were Twittering things he didn’t agree with, like, or find interesting himself… well, he’d go get somebody else to do it. If the updates weren’t interesting, I would just stop reading them… or unfollow him altogether. Being upset because you find out Guy isn’t personally typing updates into his Twitter account is akin to seeing Michael Jordan out somewhere and being upset because he’s wearing something other than Hanes and drinking something other than Gatorade. Was Twitter originally designed for marketers? No probably not. Again, so what? The Internet was created as a communications tool for the military. Was it designed for people to be able to order stuff from Amazon and play farm town? Was email designed for newsletters? Was video designed for porn? Ok, I’ll give you the porn thing maybe, but the rest of it? No, I don’t think so. The best internet tools are the tools with the broadest range of applications. If you have a good tool, invariably someone will use it in a way that was previously not considered or maybe even intended. Does that make the new application somehow wrong or evil? As for ghost tweeting, I suppose it comes down to basically what Liana is saying in the video. It’s about the expectations of your followers. If they are following you because you are ‘you’ and ‘you’ are Tweeting about you (which is just creepy)… you may need to do your own updates. Otherwise, if the people following your account seem to be engaged and interested in what you are putting up there, then what in the world difference does it make as to who pushed the update button?

Link:
Ghost Tweeting: The Real Phantom Menace

Amazon.com said today it would start offering electronic versions of books by business author Stephen Covey exclusively in its Kindle Store. Electronic versions of Stephen Covey’s best-selling books, “The 7 Habits of Highly Effective People” and “Principle-Centered Leadership” are available in the Kindle Store for $7.99. The e-books are being published through RosettaBooks. Previously the print editions of the books were published through Simon & Schuster. The new deal with Amazon will give Covey more than half of the net proceeds from sales of the e-books. Covey also has plans to release an upcoming book “Great Work, Great Career” exclusively in the Kindle Store. “This is the first time these books have been available in a digital format, and I’m happy to be able to offer them exclusively on Kindle,” said Covey. “With so many readers using Kindle, this is a very effective way to reach people who want to easily download the books and begin reading them instantly.” Amazon said the books could be downloaded on Kindle, Kindle DX, Kindle for iPhone and Kindle for PC. Covey is the 13th best selling author of all time on Amazon.

Over the past several months, MySpace has become much more formidable thanks to some new features, a deal with a record label, and a couple of acquisitions.

Amazon has released an iPhone app for the Kindle to over 60 countries. Now users in a total of 64 countries can read Kindle books on their iPhones and iPod Touch devices. “We are excited to make the Kindle for iPhone App available to iPhone and iPod touch users in more than 60 countries, allowing them to access the vast selection of the most popular books, all available wirelessly from the Kindle Store,” said Ian Freed, vice president, Amazon Kindle. “The Kindle for iPhone App is the perfect companion for customers who own a Kindle or Kindle DX, and a great way for customers around the world to download and read books even if they don’t yet have a Kindle.” Amazon says that with the app, customers in over 60 countries will be able to:

European online Christmas shopping season got off to a strong start this year in the U.K., France and Germany, according to a new report from comScore. Visits to retail sites were up 18 percent during the first week of November compared to an average week during the prior two months, and increased even more throughout the month to reach a 41 percent growth rate during the week ending November 29. France saw solid gains, resulting in the same 41 percent growth rate during the last week of November, while Germany showed slight lower growth at 16 percent. “That we’re seeing such strong growth in visitation to retail sites in three of Europe’s leading countries prior to the December pre-Christmas rush is, hopefully, a positive sign for the overall European economy,” said comScore chairman, Gian Fulgoni. “Right now the U.K. and France appear to be demonstrating the highest rate of traffic growth to retail sites, outperforming the U.S. by a considerable margin. While German growth has been slightly slower, the heavy part of the country’s online shopping season should begin in earnest during the first week of December.” During the month of November, average weekly visits to online retail sites grew 35 percent in the U.K. compared to the prior two months. Among the top 5 online retailers as ranked by average weekly visits, Play.com sites experienced the largest growth at 62 percent, closely followed by the Home Retail Group (61%) and Tesco (50%). Visits to online retail sites in France were up 36 percent during the first week of the month and remained steady during November. Groupe PriceMinister has the fastest growth rate at 188 percent, followed by Amazon and Cdiscount, both at 40 percent. In Germany, visits to online retail sites got off to a slightly slower start than in France and the U.K., but still showed 17 percent average weekly growth. Amazon was the fastest growing retail site during November, up 46 percent, followed by Neckermann Gruppe (up18%).

Those new to blogging or article writing have often been told to focus on one very niche topic. One narrow vertical. That has commonly been considered the way to gain credibility, readers, links, and ultimately traffic, which assuming the blog/site itself isn’t your primary source of income, could lead to sales of your products/services. But is keeping it narrow really the best way to go? For some, it is. Another way to go would be to cover as much ground as you possibly can. Throw a wide net out there and see what you catch. Once you see what you’ve caught, maybe you can catch more in the same area. The thinking is that the more ground you cover, the more people you are potentially exposing your work to. It’s going horizontal, rather than vertical. Do you think you could find greater success by keeping it narrow or broad?

If online retailers have a profitable holiday season – or even if they don’t – they’ll owe a “thank you” to social networks for helping out.