Lionheart Assurance Solutions: Auto Dealers Find Help in Preparing for New Identity Theft Laws
Posted on May 26th, 2009 in Business, Identity Theft Protection, Red Flags Rule | 11 Comments »
DALLAS, Texas — The FTC’s new “Red Flags Rule” mandates an August 1, 2009 deadline for every US auto dealership to adopt a formal program to prevent and respond to customers purchasing vehicles with stolen identities. Just this week, one dealership in Houston, Texas found itself dealing with 11 vehicles fraudulently sold to an identity thief.
Ford dealerships in Denton, Sherman and Denison, Texas are already well ahead of the August deadline. Over the past 3 months, these dealerships have worked with the Dallas/Fort Worth office of Lionheart Assurance Solutions, LP to prepare for the Red Flags Rule. Lionheart Assurance Solutions began by training all of their executives, creating an awareness of the new “culture of security” the FTC is expecting. Then, those executive teams began to communicate this new process to every employee in the dealership.
Employees were scheduled to attend Lionheart Assurance training sessions specifically dealing with their exposure to identity theft both directly and indirectly. For example, what if a service technician works on a vehicle and the customer has inadvertently left a document in the vehicle with personal identifying information? Maybe it’s just their payroll check stub, but the outcome could be costly for the dealer if not handled properly.
Michael McCoy, identity theft expert and author of the book, “The Silent Crime: What You Need to Know About Identity Theft”, states in his introduction, “…consumers would rather ignore risk and go on with life than fret and worry about potential identity theft. In other words, most people would rather exhibit ‘blissful ignorance’ regarding identity theft loss than proceed with the confusing, complex, time consuming, and expensive process of securing and protecting their identity”. Most of us simply are not aware of our exposure to identity theft and the trail of personal identifying information we leave unsecured.
Lionheart Assurance Solutions, LP reports that after completion of the training, employees find they change procedures in their offices and more fully verify customer’s identities. Some auto dealers are now recording finger prints on the closing sales documents.
A confidentiality document is signed by every employee indicating their understanding and completion of the training provided by Lionheart. In addition, a comprehensive identity theft product is made available as a voluntary employee benefit. Employees are given tips to protect their identities at home, such as how to protect their mail, credit cards, social security numbers and driver’s license numbers from identity thieves.
Lionheart Assurance provides periodic updates of the employee policy and trains new employees as they are hired.
Pat Parker, Sr. VP of Business Development and Training for Lionheart Assurance said, “Our role is to not only assist auto dealers in understanding how to improve security, but also to help in mitigating their liability associated with data breaches. It’s significant because if dealers don’t put a plan in place by the August 1 deadline, the FTC can fine them as much as $2,500 for selling a vehicle to a buyer with a stolen identity.” Unfortunately, the consequences for auto dealers don’t stop there. Each subsequent violation can carry a fine of up to $11,000.
In servicing auto dealers, Lionheart Assurance calls on specially trained Agents, certified to assist in the identity theft mitigation process.
As August fast approaches, buyers beware – you may find auto dealerships will ask more questions to confirm your identity and ask for other forms of identification, much like the retail industry has begun to put in place. An increasing number of dealerships now display notices that they have taken proactive steps to protect non-public information for both customers and employees.
About Lionheart Assurance Solutions, LP
Lionheart Assurance Solutions, LP is a national business services firm that assists corporate clients in mitigating risks associated with the loss of employee or customer data by helping them to establish an ongoing program of compliance with federal and state identity theft laws. Specializing in employee group legal and identity theft protection benefits for businesses of all sizes, Lionheart Assurance Solutions, LP serves over 240,000 corporate and individual North American clients. Certified Identity Theft Risk Management Specialists (CITRMS) work with clients to develop a comprehensive affirmative defense strategy including company-wide identity theft awareness training for all employees, and group identity theft protection and legal access plans that are made available to all employees as payroll deduction benefits.
For small to medium-sized clients, Lionheart also offers a full range of plans that help small businesses to “level the playing field” by providing access to the kinds of legal and consultative advice that typically only a large corporation can afford. In addition, Lionheart offers employee group legal plans designed to enhance worker productivity by helping employees keep their focus on their work instead of on their personal problems.
11 Responses
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I’m glad to hear that Lionheart Assurance Solutions, LP is focusing on helping auto dealers. They collect more information than most any other retailer, and if there’s a potential for identity theft due to lost customer info – auto dealers would certainly fit that bill. I’d like to see Lionheart Assurance Solutions do an article like this related to healthcare, if that’s an industry they serve. The same issues abound, obviously. Is that a possibility?
Wow! This really makes you think twice about the information you give to car dealers. I know every time I have gone in to buy a car in the past I ended up filling out so much paperwork that I wasn’t sure if I was buying the dealership or a new car! I’m not sure exactly what kinds of services Lionheart Assurance Solutions provides to dealers, but I assume they would somehow help the dealer establish safer methods of handling customer’s personal information?
Thanks for this article. I had no idea that car dealerships have so much liability for identity theft and potential data breaches. It does make sense, because they’re collecting a ridiculous amount of information. I’m sure there are other industries with the same concerns that could use Lionheart Assurance Solutions’ services as well, including financial institutions (where I work). We collect a ton of information each month, and data security is always a concern.
This identity theft issue is going to have a huge impact on businesses. The federal government can’t easily catch the criminals that perpetrate it, but yet they’re receiving an enormous amount of pressure to “do something” about it. What’s their answer? More legislation, fines and burdensome procedures for businesses. Hopefully meaningful change will come in both the investigation methods of these types of crimes, and the prosecution of perpetrators (both nationally and internationally). It sounds like Lionheart Assurance Solutions will be very busy for years to come. Great article, thanks.
I hope my local Ford Dealership is working with Lionheart Assurance Solutions after reading this article!
Lionheart Assurance Solutions, LP apparently has put together a pretty solid program for auto dealers. My local GM dealer was telling me they’re working with them now.
It seems like more and more businesses are having to concern themselves with these types of measures due to identity theft. It hardly seems fair that businesses should bear so much of the responsibility for this – especially in tougher economic times, but I can certainly see where it’s necessary. I’m glad there are companies like Lionheart Assurance Solutions, LP to make it a bit easier.
Yes – my husband and I were surprised to be fingerprinted in the finance office when we recently purchased a new car. At first we were taken aback, but once it was explained to us why it was being done we actually felt a bit safer about the transaction. Thanks for the info, Lionheart Assurance Solutions, LP!
I’m glad auto dealerships are taking these training sessions from Lionheart Assurance Solutions. Vehicles are a big investment and their purchase should be regulated so that identity thieves can’t get their foot in the door.
This article really opened my eyes. I just bought a car and was annoyed with how long the whole process took. I guess I was one of those people who would rather get things done quickly and live in ignorant bliss than face the consequences of how identity theft could affect me. Thanks for this article on scam prevention, Lionheart Assurance Solutions. Next time I’ll be more patient when I buy a car.